At EJ Gas Heating and Plumbing, we value your privacy and will only use your personal information to manage your account and fulfil any maintenance requests you have for plumbing, gas, or heating systems.
We might occasionally want to get in touch with you to give you important information. Updates and offers and details about the services we offer may be included in this email/newsletter correspondence. Simply click the link at the top or bottom of the newsletter to request removal from our database or mailing list at any time. There is also email.
This privacy statement describes how we safeguard and store your personal data, which is the information we obtain when:
You visit ejgasplumbingandheating.co.uk on our website.
You contact us through our website.
Someone wants to collaborate with us.
WHAT DO WE DO?
EJ Gas Property Services Limited is an English and Welsh company that trades under the name EJ Gas Plumbing & Heating. Company Number: 137660161
24 Saxon Road, London, SE25 5EQ is where we have our registered office.
For questions about this privacy statement, get in touch with EJ Gas Plumbing & Heating at.
When do we gather personal information?
You provide information to us when:
You make a reservation.
as soon as you visit our website.
when you post a review or comment.
When you subscribe to promotional emails (newsletter).
WHAT PERSONAL DATA DO WE COLLECT?
You will be required to provide personal information in order to make a reservation with us. We gather this data so that we can serve you at the highest level possible.
WHEN YOU MAKE A RESERVATION
Your contact information.
What is your email? (used for quotes, confirmation, reports, invoices, and feedback).
Your billing information is collected for deposits, and you may also hold credit card data for pre-payment authorization and cancellations.
IF YOU VISIT OUR WEBSITE
When you visit our website, we may receive and process the following types of information:
Device kind (mobile, desktop, laptop, tablet).
an IP address
Web browser data (e.g. type, language, and history).
Hours of access.
referring URLs on websites.
Additional information about your device to deliver the services described in this privacy statement.
location specifics (generic information such as City, or Neighbourhood).
WHEN YOU LEAVE FEEDBACK OR A REVIEW
In order to develop and enhance the service we offer you, we welcome reviews and comments. We use TrustATrader.com and TrustPilot.com for customer reviews.
We embed the reviews on our website to highlight and support the services we offer, even though we do not hold the information you give to these websites.
You can easily remove your review or feedback from any of the websites you submitted it to if you decide at any point that you no longer want to display it.
IF YOU SUBMISSION TO MARKETING EMAILS
We use promotional emails to send you pertinent news, offers, and information about the services we offer. Data gathered for promotional emails may consist of:
Your contact info.
Cookies are used to keep track of visitors to our website; these details are never shared and are in no way identifiable or personal information. Our cookies’ sole goal is to make our website work better for you, the user; this includes enabling geo-targeting for our users to make websites more relevant and individualized for you.
HOW ARE PERSONAL DETAILS USED?
Every time we use your personal information, we do so on the legal basis that it is necessary to complete the booking, you have given us permission to use your personal information, or both.
personalization of user experience, business information, or content.
Account creation and management.
communication about events and marketing (if you have opted in to receive them).
communicating with customers (including quotes, booking confirmation, reports, and invoices).
conducting surveys and polls.
preserving internal records and for research and development.
offering products and services.
Legal requirements (e.g. prevention of fraud).
meeting the requirements of internal audit.
We might use the data to make the website more relevant to your interests.
WHICH LAW DO WE USE TO GOVERN THE PROCESSING OF YOUR PERSONAL DATA?
If you have given us permission to do so, we will only store and process your data.
Your personal information, including your email address and phone number, will only be used to fulfil your request for a service when you make an inquiry on our website.
Your postal address will only be used by us to provide the service for which it was provided.
Your telephone number will only be used by us to provide the service for which it was provided.
Please let us know if you do not want to continue receiving correspondence from us in the future by calling or sending an email to email@example.com .
WHICH PERSONAL DATA DO WE SHARE AND WHEN?
We never give away, trade, or rent the personal information of our users to anyone. For the purposes mentioned above, we may provide anonymous, generic demographic data about our users and visitors to trusted affiliates, advertisers, and business partners. This data will not include any personally identifying information.
We might work with third-party service providers to manage tasks for us, like sending out newsletters or surveys or to assist us in running our company and the website. If you have given us permission, we may disclose your information to these third parties for those specific, limited purposes.
We don’t collaborate with any ad server companies or maintain any exclusive connections with them.
To develop and enhance the services we provide you, we process data using third-party tools for our marketing needs. Additionally, we use tools from third parties to handle bookings and other operational requirements.
HOW AND WHERE DO WE PROCESS PERSONAL DATA?
EJ Gas Plumbing & Heating is the sole owner of all data gathered from this website.
We only keep your personal information as long as we are allowed to keep and use it. We only use your personal information for the purposes described in this privacy statement.
Data transfers outside the European Economic Area are not done by us.
Sending us an email will allow customers to have any incorrect contact information corrected.
How are personal data secured?
To prevent unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and any other data on our site, we follow industry-standard data collection, storage, and processing procedures.
RIGHTS YOU HAVE RELATED TO PERSONAL DATA
If you have not given us permission to do so, we will not email, call, or text you for marketing purposes. Your personal information won’t be disclosed to outside parties. You can contact us at any time to modify your marketing preferences.
You have the right to request a copy of the personal data we maintain about you and to have any errors fixed. You can email us to request this information from us.
You have the right to ask for the deletion of your personal information at any time and to withdraw your consent for us to store and use it. We won’t keep your personal information any longer than is necessary for the purposes outlined in this privacy statement.
In order to develop and enhance our customer service and the services we offer, we make use of customer reviews and feedback. Please email if you do not want your comments posted on our website.
The rights of data subjects may be restricted in certain situations, such as when responding to a request from a data subject that might reveal personal information about another person or when we are asked to delete information that we are required by law to keep.
Users’ personal information will only be gathered by us if they voluntarily provide it and agree to its use. Users can always choose to use the website anonymously or without providing any personal information.
In order to be able to contact you with information that is pertinent to you, we may analyze the information you give us in order to build a profile of your interests and preferences.
We will never sell, distribute, or lease any personal information to a third party without your consent or unless required by law.
HOW TO GET IN TOUCH
EJ Gas Plumbing & Heating may update this privacy statement from time to time to reflect changes in the law or customer and business feedback. To ensure that you are fully and accurately informed about how we are storing and protecting your information, we encourage you to review this statement on a regular basis. December 2019 saw an update to this policy.
Please email or call us if you have any questions about this privacy statement. firstname.lastname@example.org